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The Client Rights Committee is a subcommittee of the Area Board. The Client Rights Committee is comprised of six members who are either direct consumers of services or family members of consumers. The purpose of the Client Rights Committee is to oversee the protection of consumer rights and well being. The Client Rights Committee reviews information regarding incidents, investigations and measures of consumer care. This involves oversight of the work of Client Rights Committees of Provider Agencies. The Client Rights Committee makes recommendations to PBH regarding matters under review. The Client Rights Committee may hear concerns from members of the community regarding services needed but not provided.
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| Client Rights Committee Members |
- Judy Coble, Chairperson (developmental disabilities)
- Ann Medlin (developmental disabilities)
- Martha Bailey (developmental disabilities)
- Linda Hilton (traumatic brain injury)
- Mary Sechler (mental health)
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The Client Rights Oversight Committee (CROC)
The Client Rights Oversight Committee (CROC, formerly the CRC), has a responsibility to oversee PBH’s compliance with federal and state rules regarding consumer rights, confidentiality and complaints. The PBH CROC is made up of clients, family members and expert advisors who meet at least once quarterly. It reviews and monitors all trends in the use of restrictive interventions, abuse, neglect and exploitation, deaths and medication errors. The CROC also makes reports to the PBH Board of Directors, the PBH CQI Committee and DMA/DMH. Consumers may submit rights violations to the CROC through the PBH GrievanceProcedure. Consumers or family members of consumers who wish to apply to serve on the CROC may call the Office of Consumer Affairs at 704-721-7000 or 704-939-7700. The Client Rights Assurance Committee Each Network Provider Agency is expected to maintain a Client Rights Assurance Committee (CRAC) consistent with regulations outlined in North Carolina General Statue and Administrative Code.
Providers are required to submit the minutes of their Client Rights Assurance Committee meetings to PBH on a quarterly basis. The provider must have a Complaint and Grievance process to address any concerns of the consumer or the consumer’s family related to the services provided. The provider must keep documentation on all complaints received including date received, points of complaint and resolution information. The provider must have a Client Rights Assurance Committee (CRAC); two or three smaller providers may share a CRAC. Any unresolved concerns or complaints should be referred to PBH. The provider’s Complaint and Grievance process must be provided to all consumers and families of consumers upon admission and upon request. The provider must advise consumers and families that they may contact PBH directly about any concerns or grievances. Client Rights regulations are in NC GS 122-C-51-67 and APSM 95-2 and APSM 30-1 and NCASC 27G.0504, 10A NCAC 27G.0103 and
NC Council Communication Bulletin #30. |
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| Click here to access the Overview and Sumamry of Client Rights |
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