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PBH Demonstration
The Role of Collaboration in Success
July 2009
What is the vision for the PBH Demonstration?
Our vision is to develop a community system of care that is truly driven by consumer and family priorities. The system must be flexible and responsive so that it can make continual adjustments to meet the changing needs and choices of the people we serve. One of the major objectives of the Demonstration is to align funding with our values, public policy, best practices in care and the achievement of positive consumer outcomes. That is to say that we want to “put our money where our mouth is”.
What is the role of PBH?
The role of PBH is to manage the system of care that we have envisioned. Our job is to develop and implement the systems and processes that support the operations of the Demonstration Model. PBH staff implement numerous complex but highly organized activities that ensure that the system performs efficiently. PBH systems and processes are documented through Process Maps. The Process Maps define how our work is carried out so that staff can operate in tandem with one another. We have a highly organized clinical design that guides us in carrying out our vision and which serves as the foundation for our operations.
The PBH Mission and Values
Mission:
Our mission is to establish and maintain a System of Care for people in need of treatment for Mental Health, Developmental Disabilities, and Substance Abuse conditions who live in Cabarrus, Davidson, Rowan, Stanly and Union Counties. This System will reflect the uniqueness of our local communities and be shaped by the choices of consumers and their families. It will be capable of making continual adjustments and improvements over time so that it can meet the changing needs and priorities of consumers. We value the contribution of all stakeholders, and our actions will be based on the principles of respect, collaboration, fairness, shared responsibility, and mutual accountability.
Vision:
PBH will strive to offer hope to individuals needing help for mental illness, developmental disabilities, addictions and substance abuse conditions. PBH is creating solutions, one person at a time.
Values:
- The PBH System of Care will be based on values of Recovery, Self Determination, Person Centered Planning and Consumer/Family driven services.
- Consumers and families will be empowered to set their own priorities, take reasonable risks, participate in system management, and to personalize the system through their choices of services and providers.
- The distribution of limited public resources will be appropriate, accountable, efficient and effective, with priority given to individuals with the greatest disabilities.
- Treatment and services should consist of evidenced based and effective practices that result in real life outcomes for people with disabilities.
- We will promote community acceptance and inclusion of people with disabilities, ensure the accommodation of cultural values in services and supports, and serve people in their local communities whenever possible.
- PBH will develop and continually monitor strategies to effectively provide information to consumers and their communities on how to access services and supports, including emergency care for individuals experiencing crises related to their disabilities.
- A program of quality management will focus on health and safety, protection of rights, achievement of individual outcomes, and respect for the racial, cultural and ethnic identities of the people we serve. We will strive to both monitor and continually improve our System of Care.
- PBH providers render both clinical interventions and support services that are essential for the achievement of positive individual and system outcomes. Both PBH and PBH network providers are accountable for the effective use of public resources, and will employ strategies which support empowerment, self determination and the recovery of individual consumers.
- PBH is committed to collaborative relationships that include consumers, community stakeholders, providers, elected officials, and other governmental agencies in all aspects of our role as Regional Systems Manager.
- As a Systems Manager, PBH strives to be open, responsive, and transparent in the execution of our responsibilities. We recognize that self evaluation is essential in measuring our performance against our Mission and Values, and that there will always be the need for continual improvement.
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