You have certain rights as a patient with Medicaid Insurance for Healthcare.

You have Human Rights, the same as all people

Free speech, religious freedom, and personal liberty are fundamental American rights. Personal privacy and confidentiality of personal information are personal rights. When people receive services/supports in the state’s public health system, there are additional rights too.

Member Rights and Responsibilities Include

• The right to receive information about Piedmont Behavioral Healthcare (PBH), its services, its providers/practitioners, and member rights and responsibilities presented in a manner appropriate to your ability to understand.
• The right to be treated with respect and recognition of your dignity and right to privacy.
• The right to participate with providers/practitioners in making decisions regarding health care.
• The right to a candid discussion with service providers/practitioners on appropriate or medically necessary treatment options for your conditions, regardless of cost or benefit coverage. You may need to decide among relevant treatment options, the risks, benefits, and consequences, including your right to refuse treatment and to express your preferences about future treatment decisions regardless of benefit coverage limitation.
• The right to voice complaints/grievances or appeals about the organization or the care it provides.
• The right to make recommendations regarding the organization’s member rights and responsibilities policy.
• A responsibility to supply information (to the extent possible) that PBH and its providers/practitioners need in order to provide care.
• A responsibility to follow plans and instructions for care that you have agreed to with your providers/practitioners.
• A responsibility to understand your health problems and participate in developing mutually agreed upon treatment goals, to the degree possible.
• The right to be free from any form of restraint or seclusion used as a means of coercion, discipline, convenience, or retaliation.
• The right to request and receive a copy of your medical record, subject to therapeutic privilege, and to request that the medical record be amended or corrected. If the doctor or therapist determines that this would be detrimental to your physical or mental well being, you can request that the information be sent to a physician or professional of your choice.
• The right to participate in the development of a written person-centered treatment plan that builds on individual needs, strengths, and preferences. A treatment plan must be implemented within thirty (30) days after your services start.
• The right to take part in the development and periodic review of your treatment plan and to consent to treatment goals in it.
• The right to freedom of speech and freedom of religious expression.
• The right to equal employment and educational opportunity.
• The right to treatment in the most normal, age appropriate and least restrictive environment possible.